Bonus Not Given

Daniel Evans
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Claiming and not receiving a casino bonus is a real letdown, especially if you’ve followed all the rules. Whether it’s a welcome offer, a reload bonus, or a free spin offer, missing out on a promised bonus is frustrating. But thankfully, there’s usually a simple explanation—and often a quick fix.

Let’s look at some potential solutions to help you. We've also included some quick questions to ask yourself - to see if they can fix your issue.

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Potential Solutions for Bonus Not Given

Questions to Ask Before Submitting a Complaint

Did I follow all the bonus terms?

Casinos are strict about bonus terms, so your bonus could be void if you’ve missed even a small detail—like using the right payment method or inputting a promo code.

Was the bonus time-limited?

If you tried to claim the bonus after the promotional window closed, that could be why it wasn’t credited. Always check the validity period of bonuses.

Have I met the minimum deposit requirement?

Most bonuses require a minimum deposit to trigger them. If your deposit was less than the required amount, you won’t receive the offer.

Is there a pending bonus I’ve overlooked?

Sometimes, casinos will only allow one active bonus at a time. If you already have a pending bonus, you may need to clear it before receiving a new one.

If You Still Need Help

You can usually solve bonus issues quickly by checking the terms, reaching out to support, and ensuring you’re eligible for the promotion. If none of that works, we’re here to help. Submit our Report an Issue form so we can get in touch with the casino to try to get your bonus sorted.

Report an Issue or Complaint

Daniel Evans
Daniel Evans Casino Reviewer
18 Articles 134 Reviews

Daniel helps you to find the best online casinos to play, with his well-researched, unbiased and accurate casino reviews. He uses strict criteria to only recommend the most trusted and reliable sites for you.

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Last updated: 10 October 2024
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